Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you receive a product that is faulty, damaged, or not working as intended, you may request a return or replacement under the terms below.

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Faulty Product Returns

You may return any product that is faulty within 3 months (90 days) from the date of delivery.

To be eligible for a faulty-product return:

• The item must be faulty due to a manufacturing defect

• You must provide proof of purchase (order number or receipt)

• Photos or videos showing the fault may be required to speed up processing

If the product is confirmed to be faulty, we will offer one of the following:

• A replacement product

• A repair (if applicable)

• A full refund

There are no restocking fees for faulty items.

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Items Not Eligible for Return

We do not accept returns for:

• Change-of-mind purchases

• Damage caused by misuse, incorrect installation, or modifications

• Products that have been tampered with or dismantled

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Return Shipping

If the product is faulty, we cover the return shipping costs or will provide a pre-paid return label.

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How to Start a Return

To lodge a return or refund request, please contact us at:

📧 Email: [your support email]
📞 Phone: [optional]

Please include:

• Your full name

• Order number

• Description of the issue

• Photo/video evidence of the fault

Our team will respond within 1–2 business days.

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Refund Processing Time

Once your return is approved and processed, refunds are issued to your original payment method.
Please allow 3–5 business days for the funds to appear, depending on your bank or payment provider.

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Australian Consumer Law

This policy operates alongside your rights under the Australian Consumer Law (ACL), which guarantees that customers are entitled to a repair, replacement, or refund if a product is faulty or not as described.

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